Refund policy

Nominal Return Policy

At Nominal, every piece tells a story. Each release through The Gates is crafted with intention, produced in limited quantities, and tied to a specific moment in time. Because of the exclusivity of these collections, all sales from The Gates are final.

We carefully inspect each item before it leaves our studio, but if your order arrives damaged, defective, or incorrect, please reach out to us within 7 days of delivery at support@nominalclothing.com. Our team will review your case and make it right, whether that means a replacement (if stock allows) or a refund.

Eligibility for Return or Replacement

We only accept returns or exchanges if:

  • The product arrives damaged in transit.

  • You receive the wrong item or size due to a fulfillment error.

  • There is a manufacturing defect upon arrival.

To begin a request, please include:

  • Your order number

  • Photos clearly showing the issue

  • A brief description of what happened

Our team will respond within 2–3 business days.

Non-Returnable Items

Due to the limited nature of our releases:

  • Returns or exchanges for size, fit, or personal preference are not accepted.

  • Items that have been worn, washed, or altered cannot be returned.

  • Any order from The Gates that is not damaged or defective is final sale.

Processing Refunds or Replacements

Once your return is approved:

  • If inventory allows, we’ll ship a replacement piece at no cost.

  • If a replacement is unavailable, a refund will be issued to your original payment method.
    Please allow 5–10 business days for refunds to process after approval.

Our Promise

We know how important every drop is to you. Our team is dedicated to ensuring you receive your Nominal piece in perfect condition.
If anything goes wrong, we’ll do everything we can to make it right - quickly and transparently.

Thank you for being part of the Nominal timeline. Every drop is a chapter, and we’re grateful you’re part of the story.